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Swissotel Al Ghurair Dubai - Deira & Creek, Dubai
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Key details
About the Hotel
Omar Bin Al Khattab Road,
Dubai,
United Arab Emirates,
Dubai
Swissotel Al Ghurair Dubai - Deira & Creek is a landmark five-star hotel situated in the historical Deira district. It boasts direct access to Al Ghurair Shopping Centre and offers proximity to key cultural sites. This upscale property features modern amenities and reflects the rich heritage of Dubai.
Location
Located in Deira, the hotel is a mere 10-minute drive from Dubai International Airport. It is surrounded by cultural attractions and vibrant local dining options, making it ideal for tourists seeking to explore Dubai's traditional neighborhoods.
Rooms
The hotel offers 428 spacious rooms designed with a contemporary style. Each room is equipped with high-speed wireless internet and multi-channel satellite television. Family rooms feature interconnected spaces with multiple beds and amenities tailored for children.
Eat & Drink
Liwan restaurant serves an international buffet along with an à la carte menu for breakfast, lunch, and dinner. The Yasmine Lounge provides a relaxed setting for light meals and afternoon tea against a backdrop of stunning city views. Guests can enjoy poolside dining with a diverse choice of snacks and beverages.
Leisure & Business
Swissotel Spa & Sport, located on the 5th floor, offers a range of wellness amenities including a fitness center, outdoor pool, and spa treatments. The hotel features six meeting rooms and a ballroom equipped with state-of-the-art technology for events of up to 300 attendees.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast
“The breakfast spread was impressive, offering various cuisines that catered to all tastes, making every morning a good experience.” view full review
Spotless Accommodations
“The room was impeccably clean and well-maintained, which greatly enhanced my comfort during the stay.” view full review
Stunning Views
“I loved staying in a spacious room on the 18th floor, where I enjoyed amazing views of the Dubai skyline right from my window.” view full review
Efficient Breakfast Service
“Despite the breakfast crowd, the organization and service efficiency allowed me to enjoy a seamless dining experience.” view full review
General
Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Table tennis
Sports trainer
Guest Parking
Electric kettle
Services
Free shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Shops/Commercial services
Dining
In-room breakfast
Restaurant
Snack bar
Dinner
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's pool
Children's play area
Kids club
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Heated swimming pool
Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Omar Bin Al Khattab Road,
Dubai,
United Arab Emirates,
Dubai
Map view
street view
Omar Bin Al Khattab Road,
Dubai,
United Arab Emirates,
Dubai
City landmarks
Museum
Dubai Museum
2.1
km
Al Maktoum Road Intersection of D89 and Umm Hurrair Rd
Deira Clocktower
910 m
Dubai - United Arab Emirates
Al Fahidi Historical Neighbourhood
3.4
km
Southern side of Dubai Creek
Bur Dubai Abra Dock
1.7
km
2nd Za'abeel Road
Shiva and Krishna temple
2.1
km
Gallery
Majlis Gallery
1.8
km
Gallery
Al-Serkal Cultural Foundation
1.8
km
Market
Meena Bazaar
2.3
km
Gallery
XVA Gallery
3.0
km
Museum
Saruq Al Hadid Archaeology Museum
2.1
km
Shopping Area
Twin Towers Shopping Mall
880 m
Dubai - United Arab Emirates
Sheikh Saeed al-Maktoum's House
2.7
km
Aquarium
Dubai Aquarium & Underwater Zoo
980 m
Shopping Area
Abraj Shopping Centre
1.0
km
Public Building
Dubai Municipality
660 m
Marina
Al Seef
2.2
km
Entrance of the Dubai Creek
The Dubai Heritage Village
2.6
km
Museum
Women's Museum
1.9
km
Public Building
Dubai Municipality Museum
1.9
km
Mosque
Grand Bur Dubai Masjid
2.1
km
Al Ahmadiya St
Al Ahmadiya School
2.1
km
Square
Al Seef Village
1.3
km
Museum
Coffee Museum
3.3
km
Museum
Museum of Illusions
3.0
km
off Ali Bin Abi Talib St
Hindi Lane
2.1
km
Al Bastakiya
Philately Museum
1.5
km
Nearby
Mall
Al Ghurair Center
340 m
Omar Bin Al Khattab Rd Deira
Swissotel Spa and Sports
50 m
Mall
Deira
330 m
M04
Hummer Desert Safari Dubai
520 m
Restaurants
Shayan Restaurant
80 m
Omar Bin Al Khattab Street Deira
Bestoon Samad Restaurant
380 m
Al Rigga Str AL Ghurair Center
Atisuto Japanese Restaurant
380 m
Al-Ghurair Center
Spring Bamboo Chinese Restaurant
270 m
Al Rigga Al Rigga Rd 2c Street
Yakitake
420 m
Al Ghurair Center
Din Tai Fung
430 m
10 22 A St
KFC
510 m
KFC Salah Al Din DCC Opposite City Star Hotel Near Fish Round About
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
spacious rooms
clean environment
noisy at 10 am
limited resolution to room complaints
7.8/10
Very good
Rooms
7.5
Location
8.5
Service
8.3
Dining
6.7
Guest reviews
7.8/10
based on 28 reviews
8.3
8.3/10 based on 7229 reviews
Philip
United Kingdom,
May
2024
5.0/10
The hotel's rooms made me feel nauseous and dizzy until 1:30 am due to the additional bed delivery delay, and the staff was very rude despite paying a high price for the suite. However, the hotel's location is extremely convenient as it is near major tourist spots in Dubai and surrounded by Filipino restaurants for a variety of delicious food.
Rooms
5.0
The room experience was not pleasant due to the delay and rude staff. Cleanliness and comfort were lacking.
Service
5.0
The service was slow, and the English proficiency of some staff members was disappointing. However, Guest Relations Manager and Club Lounge Supervisor were helpful.
Location
7.0
The hotel is excellently located near major attractions, metro stations, and a shopping mall, but the service was lacking in some areas for a tourist like me.
Dining
5.0
The dining experience had some positives with a few enjoyable dishes but was marred by dirty tables and cutlery.
Facilities
6.0
John
United Kingdom,
April
2024
7.2/10
The hotel's location is excellent with direct access to the mall and close to Al Rigga where you can find a variety of shops and dining options. The rooms, though small for three people, come with a kitchen, but the smoking room caused discomfort with nausea and dizziness.
Rooms
5.0
The smoking room made me feel nauseous and dizzy. The staff did not offer any help with this issue. The room with a kitchen was a bit cramped for three of us.
Service
9.0
The staff, especially Mr Ajit from the concierge, was incredibly helpful and attentive to our needs. Their service went above and beyond to ensure our satisfaction during the stay.
Location
8.0
The hotel is conveniently located near the airport, with easy access to shopping areas and dining options in Dubai old city. It offers a good degree of luxury and comfort at a mid-range price.
Dining
7.0
The dining experience had enough variety to sustain me for a week. However, the pools could be improved to enhance the overall atmosphere.
Facilities
7.0
The facilities including the gym, business center, cafe, and restaurant were nice, but the pools could have been better.
Annie
United States,
March
2024
8.4/10
The hotel was like a picturesque postcard cut-out, but the noise level at 10 am was quite bothersome. Although they only sprayed air freshener in response to room complaints, the beauty of the rooms was undeniable. Overall, a visually stunning stay with some noise disturbance.
Rooms
8.0
The rooms were very beautiful, just like a postcard cut-out.
Service
9.0
I had a very impressive welcome by Mr Ritesh who provided the best hospitality throughout our stay. The staff, including Alex, was helpful and considerate.
Location
9.0
The hotel's location is very convenient, connected to Al-Ghurair shopping mall, making everything easily accessible. Close to the vibrant Khour Dubai area.
Dining
7.0
Fresh salads were a highlight.
Facilities
9.0
The facilities offered were extensive, from room service to shuttle services, catering to various needs efficiently.
spacious rooms
noisy at 10 am
William
United Kingdom,
March
2024
8.8/10
I had an amazing stay at the hotel! The rooms were beautifully decorated with balloons and elephant sculptures made from folded towels, and to top it off, there was a bottle of bubbly and a plate of cakes waiting for me. The staff were incredibly helpful and the rooms were quiet spacious with a great view from the higher levels. Although I found the duty manager to be a bit arrogant, overall, it was a fantastic experience.
Rooms
9.0
The rooms were clean, spacious, and beautifully decorated with thoughtful details.
Service
9.0
The service was superb, with staff always ready to assist and being very polite and professional. From room keeping to breakfast, everyone was friendly and helpful.
Location
9.0
The location was excellent, close to the city center and with easy access to taxis and transportation options. The hotel being in a shopping mall made it convenient for shopping and dining.
Dining
8.0
The dining experience was fantastic, with a wide variety of delicious options.
Facilities
9.0
The hotel facilities were top-notch, offering everything from room service to car hire and laundry services.
Charlie
United Kingdom,
March
2024
7.8/10
The hotel offers spacious rooms with interleading doors, a utility room, 2 toilets, a bathroom, a living room, balcony, and kitchen facilities which were impressive. The location is conveniently situated in the Central Deira area of Dubai, making everything easily accessible. The dining experience was varied and excellent, although some cleanliness issues were noted. Overall, a great stay with a few minor drawbacks.
Rooms
8.0
The rooms with interleading doors and various facilities were impressive.
Service
9.0
The service was exceptionally friendly and accommodating.
Location
8.0
The hotel's location in the Central Deira area of Dubai is convenient and ideal.
Dining
7.0
The dining experience offered a wide variety of options, though some cleanliness issues were observed.
Facilities
7.0
Facilities were satisfactory with various services available.
Michael
United Kingdom,
February
2024
8.2/10
Staying at this hotel was a terrific experience. The rooms were very clean and having the kids and baby in a separate room while enjoying the included breakfast was a major plus. The only downside was a slight cigarette smell in the rooms.
Rooms
8.0
The rooms were very clean and made our stay enjoyable.
Service
9.0
The service was exceptional, all staff members were accommodating and friendly, always wearing a smile. They truly understood what real service means.
Location
9.0
The location was ideal with various establishments nearby and easily accessible by car, taxi, or metro.
Dining
7.0
The dining experience was good with a wide variety to choose from, especially if you book a room with breakfast included.
Facilities
8.0
The facilities were great, offering various services like room service, car hire, and more.
Frank
United Kingdom,
February
2024
8.8/10
I had a wonderful short stay celebrating Eid in UAE at this hotel. The swimming pool, service, and staff were all excellent, and the value for money was great. Special thanks to Ms. Hazel for upgrading our room, providing a comfortable and safe experience with a fantastic view.
Rooms
9.0
The room was upgraded, thanks to Ms. Hazel, ensuring a comfortable and safe stay with a wonderful view.
Service
9.0
The service was top-notch with extremely courteous and highly professional staff, especially the reception team. They responded promptly to all our requirements.
Location
9.0
The hotel's unique connection to Al Ghurair Mall and its central location in Deira made it a perfect spot near restaurants, the metro, and key attractions in Dubai.
Dining
8.0
I really enjoyed the variety of dishes available in the superb dining experience. The homemade ice-cream was a delightful treat.
Facilities
9.0
The facilities were excellent, offering a range of services from room service to tours/ticket assistance to ensure a pleasant stay.
Great location
Limited breakfast options
Willie
United Kingdom,
February
2024
8.6/10
The hotel was absolutely lovely, like a postcard come to life. The rooms were cute, with balloons and boxes of chocolates and toys for my son, but the wireless TV connection was a bit of a letdown for us, especially since my son couldn't watch his favorite cartoons from London on YouTube as he's used to.
Rooms
8.0
The room with the balloons and chocolates and toys was adorable, making the stay enjoyable. However, the issue with the wireless TV connection was a bit frustrating, especially for my son who has specific needs.
Service
9.0
Location
10.0
The location was fantastic, diverse, and delicious, close to Union Metro, food streets, shopping malls, restaurants, and coffee shops, making it super convenient for us to explore and enjoy the area.
Dining
7.0
The dining experience had its ups and downs. The vegetarian couscous was delicious, but some aspects like the absence of salted butter were a bit disappointing.
Facilities
9.0
The hotel had a variety of useful facilities like room service, car hire, laundry, and shuttle services, adding convenience to our stay.
William
United States,
February
2024
8.0/10
The hotel is conveniently located next to a mall with spacious, clean rooms and friendly staff. The dining options could be improved, but overall, it offers a great stay with easy access to amenities.
Rooms
9.0
The rooms coming through the connecting door were always clean and tidy with a huge, excellent layout.
Service
8.0
I had a very impressive welcome by Mr Ritesh and the staff were very friendly and interacted with the kids. The service was pleasant and always ready to assist.
Location
9.0
The hotel is next to the mall and offers easy access to Al Ghurair Mall with welcoming staff and clean surroundings.
Dining
6.0
The dining experience is average with limited variety in the menu and high prices.
Facilities
8.0
The facilities include room service, car hire, laundry, and more, making the stay convenient.
Julia
United Kingdom,
January
2024
9.6/10
I had an amazing stay at this hotel! The rooms were incredibly spacious and luxurious with a breathtaking view, perfect for a family. The service was top-notch, with friendly and well-trained staff always ready to assist. The location was superb, right on top of the Al Ghurair shopping mall, making it convenient to explore Dubai's attractions. The dining experience was great with a wide variety of delicious options. Overall, a fantastic value for the money.
Rooms
10.0
The rooms were so spacious and luxurious, truly a delightful family room with a breathtaking view.
Service
9.0
The staff was extremely friendly and well-trained, always greeting me warmly and ensuring my comfort throughout the stay.
Location
10.0
The hotel's location was brilliant, right on top of the Al Ghurair shopping mall and close to many attractions and dining options. A perfect choice for exploring Dubai!
Dining
9.0
The dining experience was excellent, offering a wide variety of international cuisines to satisfy every palate.
Facilities
The hotel's facilities were top-notch, providing everything needed for a comfortable and enjoyable stay.
Casey
United States,
December
2023
7.4/10
My stay at the hotel was a mix of highs and lows. The club suite I booked was huge and offered stunning views of the Dubai Creek and skyline, including the Burj Khalifa. However, the room wasn't ready upon our late arrival at 3:30 pm. There was also an issue with the cleanliness of the room, which required either a room spray or an additional AED 50 to secure a non-smoking room.
Rooms
7.0
The club suite was spacious with impressive views, but cleanliness could be improved.
Service
9.0
The staff, especially Temy from the main lobby, were welcoming and professional. They made us feel at home, even with our baby in tow.
Location
8.0
The hotel's location in Dubai's city center, connected to a mall and within walking distance of the metro station, made it convenient for exploring the city. However, being in the Deira area could be overwhelming due to the bustling environment and distance from downtown.
Dining
6.0
While the dining experience was indulgent, offering a wide variety of food and drink options, there were cleanliness issues with dirty tables, cutlery, plates, and cups. The room cleaning also lacked thoroughness.
Facilities
7.0
The hotel offers a range of services such as room service, car hire, dry cleaning, and laundry. However, cleanliness standards in the dining area and rooms could be improved.
Great views
Room cleanliness issues
Maurice
United Kingdom,
December
2023
5.4/10
The hotel was okay overall, but there were some issues with the room and lack of fresh air. The staff didn't address the concerns about the smell of cigarettes, and the windows weren't accessible, leading to dirty views outside.
Rooms
5.0
The room had a strong cigarette smell, and not being able to open the windows made the view outside unpleasant.
Service
6.0
The staff seemed friendly but didn't assist with the room issues effectively.
Location
7.0
The hotel is located in Deira, a bit far from Jumeirah district, but close to downtown Dubai, offering access to shopping malls and restaurants.
Dining
5.0
The dining experience was subpar, with limited food choices and breakfast not worth the price paid for.
Facilities
5.0
convenient location
smelly room
Les
United Kingdom,
November
2023
7.4/10
Staying at this hotel was a mixed experience for me. The rooms were clean and well-maintained, but I found it a bit uncomfortable with my family. On the bright side, the room was spacious and reasonably priced since it was my first time staying here.
Rooms
7.0
The room was spacious and reasonably priced for my first stay, but it felt uncomfortable with my family.
Service
9.0
The service here was top-notch, with staff members like Grace and Alyssa being very kind and hospitable. They were incredibly friendly, making me feel like I was another guest coming from afar.
Location
8.0
The location of the hotel was just perfect for my needs, being attached to a shopping center and offering direct access to the mall and Al Rigga where there are plenty of things to buy and eat.
Dining
6.0
The dining experience was okay, with fresh juices, but it didn't quite meet the standards I would expect. The menu was somewhat limited, and the cost was around 110 dirhams.
Facilities
7.0
The facilities at the hotel were satisfactory, offering some basic services that met my needs during my stay.
John
United Kingdom,
October
2023
7.0/10
The hotel is conveniently connected right next to Al Ghurair Mall, making it a great spot for shopping whenever desired. The staff was very nice, enhancing the overall experience. However, the hotel location can get crowded at times, which may impact the peacefulness of the stay.
Rooms
8.0
The room in this 5-star hotel was fairly clean and spacious, offering ample space to move around comfortably.
Service
7.0
The service, including the employees and exceptional employee Ezzedine, was a mixed experience. While efforts were made to overcome challenges like bad smells, there were some areas that needed improvement.
Location
7.0
The hotel's location next to Al Ghurair Mall is very convenient for shopping enthusiasts, but it can get quite crowded.
Dining
6.0
The dining experience had its ups and downs. While there is a variety of restaurants nearby, certain aspects like the quality of honey and hot drinks could be enhanced.
Facilities
7.0
The hotel provides standard facilities to meet basic needs.
friendly staff
crowded
Clive
United Kingdom,
October
2023
8.6/10
My stay at the hotel was beyond my expectations. The room, although a bit noisy being close to the swimming pool, was incredibly spacious and exactly what I needed. The service was top-notch with incredibly friendly and helpful staff. The location was unbeatable with easy access to transportation and a shopping center downstairs. The dining experience was delightful, especially the delicious hot croissants for breakfast.
Rooms
8.0
The room was amazingly big and exceeded my expectations, albeit a bit noisy being above the swimming pool level.
Service
9.0
The staff was incredibly friendly and always ready to assist, making my stay even more enjoyable.
Location
9.0
The hotel's location is second to none, with convenient access to a shopping center downstairs and easy transport connections to explore Dubai.
Dining
8.0
The breakfast was very good, especially the delicious hot croissants that I enjoyed each morning.
Facilities
9.0
The hotel offers a range of services and amenities that catered to all my needs during my stay.
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